google-site-verification: google3f6bae9419b8790c.html . google-site-verification: google3f6bae9419b8790c.
magnifier
Language
  • English
  • German
Currency
USD
  • TRY
  • EUR
  • GBP
  • USD

FAQs

SHIPPING, ORDERS, PAYMENTS, & OTHERS

SHIPPING

USA/UK: DHL/FedEx/Other Premium Courier - Tracked Shipping (5 to 8 days)

Australia/Canada: DHL/FedEx/Other Premium Courier - Tracked Shipping (7 to 9 days)

Germany/France: DHL/FedEx/Other Premium Courier - Tracked Shipping (6 to 10 days)

Rest Of The World: 10 - 21 days with full tracking via USPS (FREE)

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

If you haven't received a shipping confirmation email with your tracking info within 3 days then feel free to get in touch.

Not to worry, as long as you reach out to us immediately regarding the error in your address, we would be more than happy to change it for you. Just email us your full, correct address along with your order number and we would update your details for you. Please note that we have a 2-hour Change of Order Policy.
Our main goal is to get your orders to you as fast as possible, if that means shipping items out separately that’s what we will do! We have stock located at different warehouses, so instead of shipping your order to one location before shipping it out to you, we speed the process up by shipping it directly to you.
There's a good chance that our email has ended up in your SPAM folder. If not then please email us and we will amend this for you right away.
We accept all major credit cards. We also accept PayPal and Apple Pay payments as well.
We use industry-standard privacy protection; we don't sell, lease or otherwise distribute any personal customer information. What's more, all sensitive personal information is kept securely offline at our privately run data center.
You have successfully subscribed!
WISE PETS info@wpetss.com ‏+1 919 346 4538